CONTACT DETAILS

Elwak, Accra

(+233) 505-874-936

info@mythhouse.senbasolutions.com

Monday – Friday: 08.00 – 18.00
Saturday: 09.00 – 15.00

SEND US A MESSAGE

FREQUENTLY ASKED QUESTIONS

They are made from a variety of metal mesh, we add some cotton linings for some bags.

Our bags are handmade in our mini manufacturing plant in Accra, Ghana.

Muse, if the bag you have just ordered is available/in stock, we will ship immediately, and depending on the country you are ordering from, you should have your hands on them in 5 – 7 working days. If the bag is not available, we will notify you and try and figure out a solution to making sure you receive that item, timely.

Our handmade accessories are created seasonally, limited quantities per style and colour are available. Most pieces will not return however, variations, new styles and colours may be available in the future. Sometimes some pieces make a comeback so shoot us an email and we can clarify the availability of those bags disturbing your dreams.

Depending on where you are DHL has got you covered, both local and international clients.

We definitely ship internationally; thanks to DHL, you can use our geolocation calculator to process the rates that apply to your country. If you have other suggestions concerning shipping, kindly email us at info@mythhouse.com so we can work something easier to get your MYTH piece(s) to you.

As soon as you place your order, we jump right on it – we know you can’t wait. Unfortunately, this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds).

Exchanges can be made within 7 days of receiving our fashionable piece. You will be responsible for any shipping costs to us however, we will cover shipment costs of the exchange back to you. Check our exchange policy for more information.

You can return your item within 5 days of purchase. Please note, we cannot accept returns outside of the 5 days, and they will be sent back to you. Please ensure the returned items is undamaged.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our ‘Contact Us’ tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

Client Name,  

Order Number,

Product Name,

Picture of the fault and a

Description of the fault.

The product name and code can be found on your order confirmation email.

If you contact us via the ‘Contact Us’ tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

If you’ve placed an order and received a cancellation email from us, we’re sorry about that. This will usually be because the stock wasn’t in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund can take about 14 days, we really wish we could speed this up for you but this is the banking process.

Duties, taxes and any applicable carrier brokerage fees are not included in your order total at checkout at mythhouse.com.

Carrier brokerage fees will be assessed upon delivery by the postal carrier and must be paid by the order recipient. Duties and taxes are determined by the customs agency within the destination country, and they vary from country to country. They are based on the value of the order and the tax–free threshold, if it exists, for imported goods. More information can be obtained by contacting your local customs office.

Foreign transaction fees are usually determined by your debit or credit card provider and the issuing bank. These are imposed on orders placed in a foreign currency and can vary widely. Contact your card provider or bank for more details. Please note that these fees are neither calculated, nor imposed, by Myth House, and will not be included to your bill at checkout.

Our payment portals is Flutterwave (Rave), there is a PAYPAL link if the former doesn’t work.